309 Ray Street
Pleasanton, CA 94566
|Who we are:||The CXApp is a cloud solution with a customer-first mindset that allows you to enhance the customer experience for your Executive Briefing Center, by creating integrated, personalized, and streamlined customer journeys. We aim to make your job easier and your customers happier by creating a framework that aligns to the customer experience journey within your organization.
The CXApp maps to the customer experience journey for pre, during, and post touchpoints that keep your customers coming back. We know that the journey never ends, is never the same, and is different for every customer, which is why we've built both a virtual briefing platform and mobile app that ensure every customer has instant access to detailed briefing information, attendee profiles, company data, relevant content, and meaningful communications so they are always 'in-the-know'.
Our team brings their years of briefing industry experience to guide you in building a complete offering that includes a virtual briefing platform and mobile app solution that aligns to your briefing program objectives. We are excited to share industry resources to help you build a stronger, more strategic briefing program.
● Blog: Customer Meeting & Executive Briefing Trends 2021
● Blog: 2020 Customer Experience Challenges and How To Address Them
● Blog: Lessons Learned: Planning For Virtual and Hybrid Briefing Programs
We also produce The CXApp Live! podcast series for briefing professionals with industry thought leaders. We ask the tough questions about building a world-class program. Each month we’ll explore new topics or trends that impact customer experience, increase engagement, embrace digitization, and more!
|Services we offer:||
In 2020, The CXApp jumped into action to quickly provide our Virtual Briefing Platform - an always-on, on-demand digital experience for your global customer and briefing experience program.
Our platform is scalable across desktops, laptops and tablets with key features that include tailored agendas, attendees, content, solutions, virtual meeting links/passwords, notifications, polls, surveys and platform metrics.
We have extended features for an enhanced customer experience including visual design enhancements, functionality and additional integrations. Premium offers even more benefits to keep your customers engaged before, during and after your briefings. Our integration with today’s briefing scheduling tools provides increased briefing team efficiency and control in managing briefing engagements.
We provide all meeting and customer journey touchpoints in ONE, business-ready platform.
Moving to Hybrid and In-Person Experiences
When the time is right to bring your customers back to your Centers for hybrid and then full in-person briefings, remember we are the number one provider of mobile apps to the briefing industry.
The CXApp is the premiere mobile app platform that connects your business to the world through high-touch, high-value customer experience journeys for events, meetings, communities, and campus. Our single app approach allows you to create an ecosystem of integrated experiences and technologies that align to your business vertical business initiatives and lateral customer objectives.
Our solution portfolio helps you build superior customer experience programs in the following key areas:
● Meetings: Deliver omni-channel customer experiences before, during, and after your meetings.
● Communities: Connect people through mobile-first networks for perpetual engagement for the 'in-between' moments all year long.
● Events: Power the attendee experience with digital touchpoints from start to finish.
● Campus: Bring your venue to life through real-time interactions with people, places, and things for a better workplace experience.
|Some of our clients:||At The CXApp, we are only successful when our clients are successful. We thrive on helping our clients to deliver the ultimate customer experience, whether it be online, on-the-go, or at an event. Pioneers at heart, we consistently push the boundaries of what's possible while providing high quality products and services.
Hewlett Packard Enterprise (HPE)
Palo Alto Networks