Start Date: 10/24/2024 9:00 AM UTC
End Date: 10/24/2024 3:30 PM UTC
Venue Name: Zoom's New Exeperience Center
Location:
London, United Kingdom
Organization Name:
EBP Business Consulting
Contact:
The ABPM "Characteristics of World Class Programs" have been called the roadmap and blueprint to success. Understanding the World Class Characteristics is the best place to begin your journey to start a new program, recharge an existing program plus develop your professional skills and understanding of the briefing industry. More information about ABPM's competency curriculum can be found here.
For the first time since Covid, this highly interactive session is being offered in Europe. Workshop leader, Ellen Barnes Pfiffner, is an expert and international consultant as well as a highly-rated informative presenter with global experience in many customer engagement settings.
Laurent Picot, Manager of the Zoom EMEA Program and the Zoom Team is graciously providing the meeting space and refreshments. Zoom’s Experience Center is conveniently located close to the Holborn underground station, in the centre of London.
This workshop is for professionals new to briefings and customer engagements, and for teams in mature programs. You don’t have to do it alone. Instead, join us for the World Class Characteristics Workshop! Are you:
- Launching a new program?
- New to the Briefing and Customer Engagement Profession?
- Completing your ABPM Core Competency Training?
- Setting goals and objectives for 2025?
- Taking your program to the next level?
- Developing your staff’s skills?
In this workshop, you will receive a copy of a confidential self-assessment of your program and see how it compares to other programs. We’ll also explore, in-depth, the four categories of World Class: Management, Operations, Customer Experience, and Analytics and provide best-in-class examples of each. Note that these standards of World Class Briefing Programs are continually monitored and revised by ABPM's Advisory Board, award-winning programs and industry thought leaders. They truly are the foundation of many highly successful briefing programs!
Prior to the workshop, you will submit pre-work that will be used to customize the content. You will also complete a confidential self-assessment of your program to see how it compares to other programs.
Outline The Journey to World Class:
- Management
- Best-in-class practices
- How does your program rank?
- Key takeaways and Actions
- Operations
- Best-in-class practices
- How does your program rank?
- Key takeaways and Actions
- Lunch and Tour of Zoom
- Customer Experience
- Best in class practices
- How does your program rank?
- Key takeaways and Actions
- Analytics
- Best in class practices
- How does your program rank?
- Key takeaways and Actions
- Networking and Social Hour
Attend the Workshop, earn ABPM CCC credit, and receive a certificate! Complete the registration form ASAP and return to Ellen at: ellen@ebpbusinessconsulting.com Before 30 Sept 2024: Early bird rate Registration: $600 USD per person or $1050 USD for two colleagues from the same program. Additional colleagues are $500 USD each. After 30 Sept 2024: Late registration is $750 USD per person or $1400 USD for two colleagues from the same program.
Deliverables:
- Self-assessment of your program
- ABPM CCC Credit and Course Certificate
- Whitepaper – ABPM World Class Characteristics
- Copies of the course slides
- Networking!
