Start Date: 4/14/2020 10:30 AM CDT
End Date: 4/14/2020 12:30 PM CDT
This workshop is now full. We have scheduled a third date on Friday, April 17th. You can find registration here.
Best Practices for Facilitating Virtual Briefings
(CCC) - A Virtual Workshop
Tuesday April 14th - 10:30 am-12:30pm Central time - Candie Hurley, Instructor, Benett Communications
Complex Customer Engagements - including Executive Briefings, Strategic Business Reviews, and Customer Forums and Summits - are high stakes business opportunities for executive level dialogue and decision-making. A skilled Facilitator is crucial to ensuring that the Customer Experience throughout the Briefing is relevant, compelling, seamless and showcases your company at its best.
When Briefings need to be delivered virtually, the Facilitator’s role becomes even more key to a successful customer engagement. Virtual Facilitators must be thoroughly prepared in advance, be fluent in the strategies, tactics and best practices of virtual engagement and have the skills to flexibly adapt in the moment to ensure the most successful outcomes.
Who Should Attend:
This course is for briefing professionals or their key stakeholders who need to learn the skills required to facilitate a virtual briefing.
Things to Consider Before the Briefing:
- Preparing your Discussion Leaders
- Preparing your Account Team
- Preparing your Customers
- Prepare Yourself as Facilitator
- Learn your Virtual platform
- Get Ready for Prime Time
Facilitation Skills for Virtual Briefings:
- Opening the Briefing
- Introducing Discussion Leaders
- Making Transitions
- Closing the Briefing
Virtual Workshop Fee: The price for this virtual workshop registration is $349 for members, $495 for non-members (briefing professionals or employees of Supplier Member companies only - vendors must be recommended Supplier Members to attend ABPM events). During registration, you can pay with credit card (ABPM accepts Mastercard, Visa, American Express or Discover) or ABPM members can create an invoice to submit to your AP department.
Payment & Cancellation Policy: Registration fee must be paid by Friday April 10th, 2020. You are registered at the time you receive a conference confirmation email from ABPM. Due to commitments to the instructor regarding class minimums, we regret that we are unable to issue refunds/credits or void outstanding invoices for cancellations received after Tuesday, April 7, 2020. However, substitutions may be made at any time. Cancellation and substitution notices must be received via email to email@example.com.
- Core Competency Credit (CCC) - Facilitation Skills
- Electronic versions of checklists, templates, and scripts