Event Calendar

Friday, June 1, 2018

World Class Characteristics (CCC)

Start Date: 6/1/2018 9:00 AM EDT
End Date: 6/1/2018 3:00 PM EDT

Venue Name: IBM’s Watson Health Client Experience Center

75 Binney Street
Cambridge, MA  United States  02142

Organization Name: EBP Business Consulting

Ellen Pfiffner
Email: Ellen@ebpbusinessconsulting.com
Phone: 1-214-789-3571

“World Class Characteristics” Workshop for Briefing Professionals (CCC)
Held at IBM's Watson HealthClient Experience Center in Cambridge, MA 
June 1, 2018 - 9:00am to 3:00pm

Click here to download registration form

The ABPM World Class Characteristics have been called the roadmap and blueprint to success. Understanding the World Class Characteristics is the best place to begin your journey to start a new program, recharge an existing program plus develop your professional skills and understanding of the briefing industry.

For the first time, this highly interactive session is being offered in a regional workshop. Patrick Muse, Program Director of IBM’s Watson Client Experience Centers is graciously providing the meeting space and lunch. The IBM’s Watson Health Client Experience Center is located at 75 Binney Street Cambridge, MA 02142. You will receive ABPM CCC credit for your participation.  For more information about ABPM's competency curriculum click here.

This workshop is for you and your team! You don’t have to do it alone. Instead join us for the World Class Characteristics Workshop! Are you:

  • Not sure where to begin?
  • New to the Briefing Profession?
  • Launching a new program?
  • Completing your ABPM Core Competency Training?
  • Taking your program to the next level?
  • Developing your staff’s skills?
In this workshop, you will receive a copy of a confidential self-assessment of your program and see how it compares to other programs. We’ll also explore, in-depth, the four categories of world class: Planning, Customer Experience, Measurement and Management and provide best in class examples of each. Note, these standards of World Class Briefing Programs are continually monitored and revised by ABPM's Advisory Board, award-winning programs and industry thought leaders. They truly are the foundation of many highly successful briefing programs!

Your presenter of this interactive workshop will be EBP expert and international consultant Ellen Barnes Pfiffner. She is a highly rated informative presenter with global experience in many different EBC settings.

Outline The Journey to World Class:

  • A short overview of the Briefing Industry
    • What is World Class?
  • The ABPM World Class Characteristics
    • Planning
      • Best in class practices
      • How your program ranks?
    • Customer Experience
      • Best in class practices
      • How your program ranks?
    • Measurement
      • Best in class practices
      • How your program ranks?
    • Management
      • Best in class practices
      • How your program ranks?
      • Key takeaways and Actions
Take advantage of this regional workshop and earn ABPM CCC credit! Complete the registration form ASAP and return to Ellen Barnes Pfiffner at: ellen@ebpbusinessconsulting.com. The workshop is being offered at an early-bird fee of $600 per person. Bring a colleague from your company and both of you can attend for $1000 if registered before May 18th! Late registration will be $750 or $1350 for two.

  • Pre-work Results
  • ABPM CCC Credit
  • Whitepaper – ABPM World Class Characteristics
  • A self- assessment of your briefing program
  • Copies of the course slides
Past Participants said... 
“My first ABPM Workshop. I learned so much!” “The biggest takeaway was meeting other briefing professionals….Hearing their stories and challenges fueled me to improve our EBC”. 
“I thought this workshop was a wonderful introduction to EBCs and how different programs operate. I highly recommend the workshop.”