Start Date: 8/23/2022 10:00 AM CDT
End Date: 8/23/2022 12:00 PM CDT
Venue Name: Virtual Workshop
Organization Name:
ABPM
Contact:
Strategies for Multi-Center Programs (ACC)
Virtual Workshop taught by
Ellen Barnes-Pfiffner, EBP Business Consulting
August 23, 2022 10:00 AM to 12:00 PM Central Time
Many briefing centers are part of a multi-center program with other domestic and perhaps global locations. Accompanying the complexity of multiple centers are the challenges of budgeting, staffing, communicating and managing a consistent customer experience across geographies and time zones. While important, the hurdles to collaborate, were historically too complex to solve.
Then, March 2020, Pandemic! Everything changed and collaboration was now critical and urgent! Teams found workarounds to collaborate with other centers, regardless of reporting structures, budget constraints and “we’ve always done it this way thinking”. Location and distance were no longer significant, executives and discussion leaders were available to virtually support all customers.
Now briefing centers are re-opening and executives and thought leaders have returned to their BAU schedules. Many briefing professionals are asking, “How can we maintain the customer experience standards we developed during the pandemic?” Is there a way to match the preferred executive and discussion leader with the attendees of each briefing, regardless of location?”
Join the discussion and hear proven strategies for effective multi-center programs. Successful multi-center programs are more cost-effective because they share a common vision, business strategy, program tools and operation practices. They also report a more consistent and memorable customer experience.
This virtual workshop will occur in the ABPM.Events platform. Login information will be included in your event registration confirmation.
Who Should Attend
Managers and teams who work in a multi-center briefing program and want to work more closely with their global counterparts, to achieve consistency of processes and strategies while valuing cultural differences.
Course Outline
- Establishing a shared vision and business strategy across a multi-center program
- Identifying, capturing and communicating what your leadership values about your multi-center program
- Developing alternative strategies and structures for multi-center programs that do not have centralized management
- Managing solutions for consistent branding and customer experience across locations
Course Deliverables
- A complimentary 30-minute follow up call with the instructor
- Advanced Competency Course (ACC) credit
Virtual Workshop Fee: The price for this virtual workshop registration is $349 for members, $495 for non-members (briefing professionals or employees of Supplier Member companies only - vendors must be recommended Supplier Members to attend ABPM events). During registration, you can pay with credit card (ABPM accepts Mastercard, Visa, American Express, or Discover), or ABPM members can create an invoice to submit to your AP department.
Payment & Cancellation Policy: The registration fee must be paid by Monday, August 22nd, 2022. You are registered at the time you receive a conference confirmation email from ABPM. Due to commitments to the instructor regarding class minimums, we regret that we are unable to issue refunds/credits or void outstanding invoices for cancellations received after Friday, August 12, 2022. However, substitutions may be made at any time. Cancellation and substitution notices must be received via email to info@abpm.com.
