Position Information

Experience & Demonstration Manager - Herndon, VA
Poly is seeking a Customer Experience and Demonstration Manager to join our Experience & Demonstration team.  As the Customer Experience and Demonstration Manager, you will be responsible for the delivery of world class demonstrations and experience for our customers and partners from the Poly Experience Center (PEC) at Poly’s location in Herndon, Virginia. 
 
In this role you will ensure that the goals and objectives of each visit to the PEC are exceeded by having well planned and perfectly executed experiences.  You will play a key part in the planning, organization, and facilitation of each experience on site and for remote customers while tasked with conducting most, if not all, technical demonstrations.  You will be given the opportunity to develop a broad understanding of Poly’s messaging, product offering and roadmap.  You will become well versed with our established video environment, collaboration and configurations, as well as the ability to discuss and demonstrate those products configurations with interested customers, partners, press and analysts.
 
The Herndon PEC hosts a mix of Enterprise customers as well as Global Partners, Analysts, Investors and more.  Your ability as the Customer Experience and Demonstration Manager to adapt to all types of customers and audiences is therefore key.  You will also need to possess the skills to build strong relationships with the local sales team thereby enabling a continued flow of new customers and partners through the Herndon facility.
 
Position: Experience & Demonstration Manager - Herndon, VA
Organization: Poly
Location: Herndon,  VA 
United States
Salary:
Posting Start Date:
Date Posted: 7/7/2020
Requirements What You’ll Do…
 
  • Facilitation of high-level Briefings to include management of objectives, agenda, presenters and action items through the session.
  • Perform technical demonstrations on site and to a remote audience via video in a professional manner, encouraging customer interaction, while ensuring the timeline is respected.
  • Interface with Sales and SE organizations to craft and execute customized agendas for each of our visitors to the Poly Experience Center to ensure objectives and messaging is in line with the customer’s goals.
  • Creatively develop new ways of demonstrating specific solutions in specific context be they vertical based or scenario based.
  • Interact with both external and internal customers (Sales and Sales Engineers) with openness and flexibility while ensuring the experience processes are respected and the appropriate equipment and resources are provided to achieve a successful demonstration.
  • Incorporate both active listening and flexibility to ensure a personalized and targeted experience for our internal and external customers alike.
  • Maintain accurate documentation and tracking using the provide tools and applications
 
 We’re Excited About You If…
 
  • You possess a bachelor’s degree or equivalent and 3+ years’ experience as an Experience Manager, and/or in the Video or Telecom Industry
 
 
We’re Even More Excited About You If…
 
  • You have excellent presentation skills, confidence in front of video
  • You are a bit of a technical geek at heart
  • You have a customer focused (service) attitude
  • You possess well-developed listening skills
  • You have strong Technical skills including but not limited to a general understanding of:
    • Video and audio communications
    • Collaboration tool
  • You pride yourself in your strong verbal and communication skills
  • You can innately adapt to any audience from C-level executives to sales and technical audiences
  • You have a knack for manage situations under stress with a calm and positive attitude
  • You have a track record of managing projects from start to finish and exceeding expectations
  • You possess advanced knowledge of MS Office Tools
  • You have the disciple to work independently while being part of a geographically dispersed team
  • You speak a second language
  • You’ve had previous technical training/demonstration experience and/or familiarity with ABPM best practices.
 
We’d Love to Hear from You If…
 
  • You want to be part of a fun, highly visible, hard-working, and respected team
  • You believe this job is aligned with your experience and career goals
Status: This listing expires on: 1/3/2021
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Organization Information
Name:
Poly
Address:


Herndon,  VA 20171
United States
Email:
Phone:
Fax:
Contact:
https://www.linkedin.com/jobs/cap/view/1910000626/?pathWildcard=1910000626&trk=mcm