Position Information

Executive Concierge
UnitedHealth Group’s 701i Innovation Center offers an in-depth look at the health care landscape and explores opportunities for collaboration to help people live healthier lives and help make the health system work better for everyone.
As a key member of the 701i Innovation Center team, the Executive Concierge will support a range of administrative, experience and customer support needs.  This position requires the ability to work in a fast-paced, team-oriented environment with a desire to drive successful and productive outcomes on a consistent basis. The Executive concierge will take direction from the Briefing Manager and partner with the Briefing Coordinator to support end-to-end experience delivery and orchestration – whether in person or through our digital channels – for audiences including customers, policymakers and strategic partners. 
Primary Responsibilities:
  • Take direction from the 701i Briefing Manager and partner with Briefing Coordinator to support day-to-day operations of the Innovation Center and event/ tour execution (both in-person and virtual)
  • Update and maintain customized customer touchpoint content; support enhancements to planning and experience processes for in-person and virtual experiences
  • Provide support to ensure experiences are consistent across all channels & products
  • Meet and greet Innovation Center visitors as they arrive (in coordination with front desk reception) and escort them to the briefing room or tour location
  • Operate main 701i phone line
  • Responsible for general administrative support for the Briefing Program team and visitors
  • Prepare and distribute all visitor name badges and table tent cards
  • Maintain and order inventory of all supplies and visitor appreciation items
  • Support logistical/concierge coordination for customers and account teams as needed including dining, transportation, lodging, entertainment, with an eye toward seamless communication and host / customer experience whether in person or digitally
  • Serve as point of contact for security, facilities, catering, A/V, etc. 
  • Coordinate with security desk to help with visitor access to the center
  • Maintain relationship with Facilities management to address facility-related issues or needs (plants, light bulbs, AV maintenance, replacement, etc.)
  • Work with Facilities management to ensure the center meets expectations with regard to appearance, cleanliness, functionality and overall quality experience. Monitor/ update real estate and facilities issues in Center issues log
  • Support special projects such as the Innovation Center Presenter Program, virtual experience enhancements and organizational playbook updates
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Position: Executive Concierge
Organization: UnitedHealth Group
Location: Washington,  DC 
United States
Salary: Based on experience
Posting Start Date: 1/4/2021
Date Posted: 11/23/2020
Requirements Required Qualifications:
  • High School Diploma / GED or higher
  • 1+ years of administrative or event-related experience
  • Proficient in Microsoft Office suite – MS Word (ability to create and edit correspondence), MS Excel (ability to create, edit, and sort spreadsheets), and MS PowerPoint (ability to create and edit slides)
  • You will be asked to perform this role in an office setting or other company location 
  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
Preferred Qualifications:
  • Bachelor’s Degree
  • 1+ years of healthcare experience
  • Knowledge of UX Design
  • Database management or Automation Tool experience
Soft Skills:
  • Strong executive presence / acumen
  • Excellent customer service skills
  • Strong time management skills and attention to detail
  • Flexible schedule
  • Excellent communication and organizational skills
Apply through UnitedHealth Group's website here: https://careers.unitedhealthgroup.com/job/11849119/executive-concierge-washington-dc-washington-dc/
Status: This listing expires on: 5/22/2021
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Organization Information
UnitedHealth Group

Washington,  DC 20004
United States
Dagny Leonard