Position Information

Executive Briefing Consultant
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Illumina is building a world-class Executive Briefing Center at its headquarters in San Diego, CA. The Executive Briefing Center will be a source of inspiration where customers can come to learn about and understand our solutions, collaborate with experts, and build lasting relationships.  The Executive Briefing Center and its customer-focused program will be an immersive experience that creates an environment that inspires, sparks conversation, and is a living example of the Illumina brand. The EBC will reflect our commitment to innovation, our market leadership, and our mission.  Are you interested in influencing one of Illumina’s most important programs for engaging our strategic customers in one of the most stimulating environments on the San Diego campus?

The Executive Briefing Consultant will take a consultative approach and work closely with the account managers and subject matter experts (SMEs) to create a customized and unique customer experience for every visitor to the EBC.

Tasks and Responsibilities
  • Evaluate briefing requests based on sales impact, revenue potential, level of attendees, market segmentation, stage in sales cycle, etc.
  • Consult with account managers on successful briefing execution from initial request to create agenda, source discussion leaders and lead prep calls
  • Work with senior leadership, sales, marketing, and other departments to create, plan and execute customized briefings that meet the objectives of both the customer and account team
  • Facilitate planning calls with account team and discussion leaders to ensure understanding of briefing objectives
  • Lead/facilitate briefings to ensure execution of agenda and capture of feedback, notes, and follow-up actions
  • Manage experience through various delivery methods: on-site, virtual and hybrid
  • Provide feedback to account team and discussion leaders in form of debrief
  • Build and maintain relationships with marketing and sales teams, product managers, executives, and administrative partners to ensure the execution of successful briefings
  • Maintain detailed knowledge of Illumina products and solutions
Position: Executive Briefing Consultant
Organization: Illumina, Inc.
Location: San Diego,  CA 
United States
Salary:
Posting Start Date: 6/14/2021
Date Posted: 4/30/2021
Requirements Preferred Educational Background
  • Bachelor's degree in Marketing, related technical field, or equivalent practical experience.
Preferred Experiential Background
  • 3+ years of experience working in a briefing center or equivalent experience in a customer-facing role in marketing, sales, or customer success
  • Experience working closely with executives (internally and of customers)
  • Passionate about Customer Experience – willing to go the extra mile
  • Excellent communication and negotiating skills
  • Knowledge of Salesforce.com and briefing management software a plus
  • Location at San Diego HQ is required
Status: This listing expires on: 10/27/2021
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Organization Information
Name:
Illumina, Inc.
Address:
5200 Illumina Way

San Diego,  CA 92122
United States
Email:
mherren@illumina.com
Phone:
(619) 458-6260
Fax:
Contact:
Michael Herren