Experience Center Manager, Honeywell Process Solutions
The position will be primarily responsible for providing a seamless customer experience through management of the day-to-day brand, technical and operational support of Honeywell Process Solutions’ (HPS) Customer Experience Center (CEC) in Houston, TX. The Sr. Marketing Project Management Specialist will be responsible for content and visitor experience for the technology center. The role will interface regularly with the HPS sales, marketing and leadership team and its visitors, as well as other Honeywell employees, facility manager, vendors, contractors and building staff in which signature service must be provided and exemplified at all times.
The successful candidate will be able to act as a Honeywell brand ambassador, exhibiting strong customer service skills, the ability to process work quickly, accurately and with changing priorities, excellent oral and written communication skills, and solid technical savvy with integrated audio visual systems. Must interface with all client levels and be able to process and develop information to meet their needs.
•Ensuring a positive experience for Honeywell personnel and visitors
•Maintain a strong working knowledge of Honeywell technologies both displayed in the CEC and throughout both the HPS business and the larger one Honeywell portfolio
•Developing and managing process for creating new content for the CEC as well as marketing the center, handling inquiries from internal and external customers, invitations, visit coordination and logistics
•Scheduling CEC tours and customer meetings with the appropriate HPS contacts
•Coordinating with HPS experts and consultant team to support guided tours and meeting needs
•Conducting tours for varied audiences internal and external
•Conducting pre-visit coordination meeting or call with HPS personnel to review strategy and logistics as needed
•Assisting with compilation and analysis of metrics reports for the CEC such as usage statistics and trends, evaluation scores, internal and external customer feedback
•Ensuring all functional CEC operating systems, technology and AV are maintained, regularly serviced and in good working order
•Working with Customer Marketing to develop semi-annual review of CEC exhibit content and define updates to video, interactive, technology and equipment.
•Working with HPS Marcom to maintain an electronic archive of CEC content, such as existing and previously used raw and finished video, text scripts, images, graphics, exhibit programming and exhibit planning documents
YOU MUST HAVE
3+ years customer service, process automation, marketing or communications experience.
3+ years MS Word, Excel, Outlook, Internet software, and email.
Ability to work flexible hours.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Ability to speak proficiently and professionally both over the phone and in person.
Excellent time management and organizational skills.
Must be able to adapt and prioritize meeting deadlines in a fast paced environment.
Must operate with a sense of urgency.
Must have a positive, professional attitude with adaptability and flexibility.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to write routine reports and correspondence.
Ability to managing online software scheduling tool and reporting.
Ability to work in a dynamic, global environment and coordinate across varied functional teams.
- JOB ID: HRD123565
- Category: Marketing
- Location: 2101 CityWest Blvd,Houston,Texas,United States