Position Information

Sr. Operations Coordinator, Executive Briefing Center
Illumina is building a world-class Executive Briefing Center (EBC) at its headquarters in San Diego, CA. The Executive Briefing Center will be a source of inspiration where customers can come to learn about and understand our solutions, collaborate with experts, and build lasting relationships.  The Executive Briefing Center and its customer-focused program will be an immersive experience that creates an environment that inspires, sparks conversation, and is a living example of the Illumina brand. The EBC will reflect our commitment to innovation, our market leadership, and our mission.  Are you interested in making an impact as part of Illumina’s new executive briefing program in one of the most exciting environments on the San Diego campus?
The Senior Operations Coordinator, EBC will assist in the management of day-to-day operations for the San Diego Executive Briefing Center, including guest-services, event planning, inventory, catering, building maintenance, reservations, etc.  The ideal candidate would have both event planning experience and technical industry knowledge (Marketing, NGS, Genomics) to be able to grow with us as we expand and scale our program.  This role will report to the Assoc. Dir. of the Executive Briefing Center.
Position: Sr. Operations Coordinator, Executive Briefing Center
Organization: Illumina, Inc.
Location: San Diego,  CA 
United States
Posting Start Date: 8/6/2021
Date Posted: 8/6/2021
Position Responsibilities:
  • Provide support to Briefing Managers to ensure smooth and timely delivery of customer briefings and associated deliverables
  • Prepare meeting rooms daily (Agendas, security badges, customer gifts, etc.)
  • Participate as “on-line moderator” for virtual or hybrid briefings (ensure virtual customer experience is equitable to in-person experience)
  • Serve as main point of contact for Sales teams and Briefing Managers for any “day-of” needs or changes to meetings in progress
  • Coordinate logistics for guests coming to our San Diego EBC such as lodging, transportation, dinners, and entertainment
  • Meet and greet with company employees, customers, and partners throughout events
  • Maintain and grow relationships with vendors and internal stakeholders to continually enhance the customer experience (i.e., Illumina Site Services, Facilities, AV/IT, local hotels, restaurants, and caterers)
  • Manage catering needs by working with both internal and external caterers to ensure an elevated culinary experience
  • Take the lead in planning, arranging, and executing customer and partner events other than briefings
  • Fill in for other Executive Briefing Center roles as needed based on staffing levels
Position Requirements:
  • Experience in client services, hospitality, or meetings/event planning
  • Ability to adjust to changing priorities and to handle multiple projects at once
  • Willingness to go “above and beyond” when necessary to ensure a world class customer and account team experience
  • Demonstrate ability to understand and explain complex products and services
  • Ability to deal with last-minutes changes and deadlines while showing grace under pressure
  • Effective and persuasive written and verbal communications
  • Conducts self in a professional manner that engenders trust in Illumina and supports the goals of the briefing center
  • Comfort working closely with senior level executives
  • Ability to set goals, define milestones and consistently work toward their achievement
  • Ability to work outside of normal business hours when necessary
Preferred Experience/Education/Skills:
  • Bachelor's degree in Marketing or related technical field, and 5+ years of experience in client services, hospitality, or meetings/event planning, OR
  • Master's degree and 3+ years of experience
  • Knowledge of Saleforce.com is highly valuable
  • Familiarity with virtual collaboration platforms (Zoom, Microsoft Teams) a plus
Status: This listing expires on: 2/2/2022
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Organization Information
Illumina, Inc.
5200 Illumina Way

San Diego,  CA 92122
United States
(619) 458-6260
Michael Herren