Position Information

Executive Briefing Center Technology Specialist
<div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job" style="box-sizing: border-box; color: rgb(17, 17, 17); font-family: Arial; font-size: 14px; background-color: rgb(255, 255, 255); margin-top: 20px !important;"> <div class="iCIMS_Expandable_Container" style="box-sizing: border-box;"> <div class="iCIMS_Expandable_Text" style="box-sizing: border-box;"> <p style="box-sizing: border-box; margin: 0px;"><span style="font-size:12px;"><strong><a href="https://us-redhat.icims.com/jobs/87898/senior-business-systems-analyst---executive-briefing-center-workplace-technology/job?hub=7&amp;mobile=false&amp;width=1140&amp;height=500&amp;bga=true&amp;needsRedirect=false&amp;jan1offset=-300&amp;jun1offset=-240">Online job description and application</a></strong><br /> <br /> The Red Hat IT Workplace Technology Experience team is looking for a Senior Executive Briefing Center (EBC) Technology Specialist who can define, manage, and deliver IT design requirements associated with the technology in our EBC in Boston. In this role, you will work in the EBC space, which houses interactive technologies that let visitors participate in a fully immersive experience to gain a more comprehensive understanding of Red Hat&rsquo;s offerings. As part of our team, you&rsquo;ll serve as a point of contact between the EBC and IT teams, using a deep understanding of business processes and technology to help achieve the desired innovative customer experience. You&rsquo;ll help plan, design, develop, launch, and support effective technologies and systems for the EBC. You&rsquo;ll need to understand business problems and goals, lead stakeholder collaboration, gather and compile user requirements, and devise strategies to promote change. You&rsquo;ll gather and analyze stakeholder needs and solutions in support of business cases, proposed projects, and system requirements. As a Senior Business Systems Analyst, you will play a key role in ensuring that the delivery teams and vendors understand the business requirements and deliver solutions that align with stakeholder needs.</span></p> <div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job" style="box-sizing: border-box; font-family: Arial; line-height: 1.1; color: rgb(17, 17, 17); margin-bottom: 9px; font-size: 16px; background-color: rgb(255, 255, 255); margin-top: 20px !important;"><span style="font-size:12px;">Primary job responsibilities</span></h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job" style="box-sizing: border-box; color: rgb(17, 17, 17); font-family: Arial; font-size: 14px; background-color: rgb(255, 255, 255); margin-top: 20px !important;"> <div class="iCIMS_Expandable_Container" style="box-sizing: border-box;"> <div class="iCIMS_Expandable_Text" style="box-sizing: border-box;"> <ul style="box-sizing: border-box; margin-top: 0px; margin-bottom: 9px;"> <li style="box-sizing: border-box;"><span style="font-size:12px;">Collaborate with business and technology stakeholders on defining future-state business and technology architectures that take into account the future business goals&nbsp;</span></li> <li style="box-sizing: border-box;"><span style="font-size:12px;">Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and customer experience</span></li> <li style="box-sizing: border-box;"><span style="font-size:12px;">Review business requirements and research new IT advancements to make systems more modern and innovative</span></li> <li style="box-sizing: border-box;"><span style="font-size:12px;">Review and analyze the effectiveness of existing systems and develop strategies for improving these systems and resolve system issues</span></li> <li style="box-sizing: border-box;"><span style="font-size:12px;">Manage ongoing relationship with business partners to improve satisfaction and effectiveness of the space</span></li> <li style="box-sizing: border-box;"><span style="font-size:12px;">Collaborate in the planning, design, development, and deployment of new technologies and enhancements to existing technologies</span></li> <li style="box-sizing: border-box;"><span style="font-size:12px;">Work with business partners to discover and document business requirements and capture business needs</span></li> <li style="box-sizing: border-box;"><span style="font-size:12px;">Create compelling business cases with accurate cost and effort estimations</span></li> <li style="box-sizing: border-box;"><span style="font-size:12px;">Collaborate with project sponsors to determine project scope</span></li> <li style="box-sizing: border-box;"><span style="font-size:12px;">Create process models, specifications, and diagrams to provide direction to the project team&nbsp;</span></li> <li style="box-sizing: border-box;"><span style="font-size:12px;">Communicate changes of business requirements to project team, sponsors, and stakeholders so that issues and solutions are understood</span></li> <li style="box-sizing: border-box;"><span style="font-size:12px;">Coordinate and perform testing, including end user reviews, for modified and new systems</span></li> <li style="box-sizing: border-box;"><span style="font-size:12px;">Provide orientation and training to end users for all modified and new systems</span></li> <li style="box-sizing: border-box;"><span style="font-size:12px;">Manage relationships and monitor vendor performance against SLAs</span></li> <li style="box-sizing: border-box;"><span style="font-size:12px;">Configure system settings and options or work with administrators to manage platforms</span></li> </ul> </div> </div> </div> </div> </div> </div> </div> <span style="font-size:12px;"></span><br /> &nbsp;
Position: Executive Briefing Center Technology Specialist
Organization: Red Hat
Location: Boston,  MA 
United States
Salary:
Posting Start Date: 8/20/2021
Date Posted: 8/20/2021
Requirements <span style="font-size:12px;"></span> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job" style="box-sizing: border-box; font-family: Arial; line-height: 1.1; color: rgb(17, 17, 17); margin-bottom: 9px; font-size: 16px; background-color: rgb(255, 255, 255); margin-top: 20px !important;"><span style="font-size:12px;">Required skills</span></h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job" style="box-sizing: border-box; color: rgb(17, 17, 17); font-family: Arial; font-size: 14px; background-color: rgb(255, 255, 255); margin-top: 20px !important;"> <div class="iCIMS_Expandable_Container" style="box-sizing: border-box;"> <div class="iCIMS_Expandable_Text" style="box-sizing: border-box;"> <ul style="box-sizing: border-box; margin-top: 0px; margin-bottom: 9px;"> <li style="box-sizing: border-box;"><span style="font-size:12px;">Experience working with EBCs and related technology</span></li> <li style="box-sizing: border-box;"><span style="font-size:12px;">Good understanding of office infrastructure, including audiovisual (AV) equipment, displays, matrix switchers, video conferencing units, smart room controls, and&nbsp; IT communications room and cabling infrastructure</span></li> <li style="box-sizing: border-box;"><span style="font-size:12px;">Technical and market understanding of virtual collaboration tools like Bluescape, content management systems, and touch interactive systems like Multitaction</span></li> <li style="box-sizing: border-box;"><span style="font-size:12px;">Experience working in an IT-focused business analyst role with customers</span></li> <li style="box-sizing: border-box;"><span style="font-size:12px;">Outstanding written and verbal presentation and communication skills; ability to focus discussions, guide decisions, and persuade stakeholders at all levels and communicate ideas in both technical and user-friendly language</span></li> <li style="box-sizing: border-box;"><span style="font-size:12px;">Solid analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into operational and project requirements</span></li> <li style="box-sizing: border-box;"><span style="font-size:12px;">Ability to apply modern techniques like design thinking and storytelling to help create alignment and a sense of urgency across the enterprise for the desired future-state</span></li> <li style="box-sizing: border-box;"><span style="font-size:12px;">Process-motivated; skilled in producing use cases, wireframes, functional and technical requirements, gap analysis, and root cause analysis</span></li> <li style="box-sizing: border-box;"><span style="font-size:12px;">Curiosity and the ability to challenge thought partners across functional areas to better understand their needs</span></li> <li style="box-sizing: border-box;"><span style="font-size:12px;">Excellent listening and interpersonal skills</span></li> <li style="box-sizing: border-box;"><span style="font-size:12px;">Ability to conduct research into system issues and offerings as required</span></li> <li style="box-sizing: border-box;"><span style="font-size:12px;">Demonstrated project management skills</span></li> <li style="box-sizing: border-box;"><span style="font-size:12px;">Experience defining and maintaining strategies and business and technical roadmaps</span></li> <li style="box-sizing: border-box;"><span style="font-size:12px;">Proven experience overseeing the design, development, and implementation of software and hardware solutions, systems, or offerings</span></li> <li style="box-sizing: border-box;"><span style="font-size:12px;">Proven record of experience working with external IT vendors and with carrying out projects</span></li> <li style="box-sizing: border-box;"><span style="font-size:12px;">Highly motivated and organized with the ability to effectively prioritize and implement multiple simultaneous workstreams</span></li> <li style="box-sizing: border-box;"><span style="font-size:12px;">Experience working in a diverse, global, team-oriented, collaborative environment</span></li> <li style="box-sizing: border-box;"><span style="font-size:12px;">Bachelor&rsquo;s or master&rsquo;s degree in a related field</span></li> </ul> </div> </div> </div>
Status: This listing expires on: 2/16/2022
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Organization Information
Name:
Red Hat
Address:


Boston,  MA 02210
United States
Email:
jmh@redhat.com
Phone:
Fax:
Contact:
Jan Mark Holzer