Position Information

Customer Briefing Manager

The Customer Briefing Manager will manage customer briefings at the Adobe Customer Experience Center (CEC) in San Jose, CA. The Briefing Manager is responsible for fostering strategic relationships with sales account teams and subject matter experts. As part of the briefing planning process, the Customer Briefing Manager will strategize with sales account teams to align relevant content and speakers to ensure the customer goals are achieved.


This candidate must maintain expertise on Adobe’s corporate strategy, business units, products and solutions to provide effective counsel to sales account teams.


The Customer Briefing Manager must be a team player, highly dependable, confident and committed to Adobe’s success. The candidate must be flexible, creative, detail-oriented, consistent, and a high-quality producer under tight deadlines. In addition, this person must be able to think strategically while having the ability to execute required operational tasks.

Position: Customer Briefing Manager
Organization: Adobe
Location: San Jose,  CA 
United States
Posting Start Date: 11/8/2021
Date Posted: 11/8/2021

Responsibilities include:

  • Manage and ensure the success of customer briefings at the Adobe Customer Experience Center (CEC) at Adobe headquarters, and virtually based on the customer and account needs.
  • 8+ years of experience in developing strategic briefing agendas and delivering tailored, face-to-face and virtual customer briefings that enhance customers’ perception and satisfaction, leading to sales and improved retention.
  • Provide strategic value to the field organization through briefing planning, account discovery, strategic agenda development, speaker engagement, and event management, to influence deal progression.
  • Work with subject matter experts on product positioning and strategy for successful briefing outcomes.
  • Evangelize the value of the Customer Briefing Program and related services to sales account teams and sales leadership, describing the role in the sales cycle and explaining engagement rules and desired outcomes.
  • Strong understanding of current Adobe products, services and corporate strategy.
  • Analyze, measure and report briefing program statistics/success/KPIs to management.
  • Lead and campaign management to measure outcome of program.


Required Skills/Experience

  • Bachelor’s degree or equivalent experience required (8+ years)
  • Experienced customer-focused, customer briefing professional with a full understanding of customer briefing best practices, policies and procedures
  • Experience in developing meaningful, relevant, value-add customer briefings
  • Always demonstrate a high degree of professionalism (in dress, demeanor, attitude and communication)
  • Self-starter who has ability to work independently and drive collaboration with stakeholders
  • Familiarity in using a customer briefing database or application
  • Strong communication skills (written, verbal, visual)
  • Exceptional organizational skills
  • Flexibility to adjust to changing priorities and handle multiple projects at once 
  • Commitment to customer satisfaction
  • General computer skills required with knowledge of Outlook, Word, Excel, PowerPoint
  • Resourceful, collaborative
Status: This listing expires on: 5/7/2022
Apply Apply for this Position
Send to a Friend  Send to Friend
   Print Job
Return to Job Search  Return to Job Search
Post a Position  Post a Position
Organization Information

San Jose,  CA 95110
United States
(408) 529-5324
Andrea Lepley