Position Information

Customer Briefing Manager
The Customer Briefing Manager is a member of Adobe’s Customer Briefing Program. Customer Briefings are 1:1 engagements focused on building and strengthening strategic relationships, driving deal progression and closing business. Discussions are led by Adobe executives, product experts and industry strategists. Customer Briefings are executed at Adobe’s Customer Experience Center (CEC), a dedicated, branded facility, located at Adobe headquarters in San Jose.
This position is responsible for developing strategic customer briefings in collaboration with sales account teams. The Customer Briefing Manager clarifies core business objectives, creates strategic agendas, identifies, and manages speaker engagement.
This candidate must maintain expertise on Adobe’s corporate strategy, business units, products, and solutions to provide effective counsel to sales account teams.
The Customer Briefing Manager must be a team player, highly dependable, confident, and committed to Adobe’s success. The candidate must be flexible, creative, detail-oriented, consistent, and a high-quality producer under tight deadlines. In addition, this person must be able to think strategically while having the ability to execute required operational tasks.
Position: Customer Briefing Manager
Organization: Adobe
Location: San Jose,  CA 
United States
Salary: Competitive - Contract to hire
Posting Start Date: 1/10/2023
Date Posted: 1/10/2023
  • Manage and ensure the success of customer briefings at the Adobe Customer Experience Center (CEC) at Adobe headquarters, and virtually based on the customer and account needs.
  • 8+ years of experience in developing strategic briefing agendas and delivering tailored, face-to-face and virtual customer briefings that enhance customers’ perception and satisfaction, leading to sales and improved retention.
  • Provide strategic value to the field organization through briefing planning, account discovery, strategic agenda development, speaker engagement, and event management, to influence deal progression.
  • Work with subject matter experts on product positioning and strategy for successful briefing outcomes.
  • Evangelize the value of the Customer Briefing Program and related services to sales account teams and sales leadership, describing the role in the sales cycle and explaining engagement rules and desired outcomes.
  • Strong understanding of current Adobe products, services, and corporate strategy.
 Required Skills/Experience
  • Bachelor’s degree or equivalent experience required (8+ years)
  • Experienced customer-focused, customer briefing professional with a full understanding of customer briefing best practices, policies and procedures
  • Experience in developing meaningful, relevant, value-add customer briefings
  • Always demonstrate a high degree of professionalism (in dress, demeanor, attitude and communication)
  • Self-starter who has ability to work independently and drive collaboration with stakeholders
  • Familiarity in using a customer briefing database or application
  • Strong communication skills (written, verbal, visual)
  • Exceptional organizational skills
  • Flexibility to adjust to changing priorities and handle multiple projects at once 
  • Commitment to customer satisfaction
  • ?General computer skills required with knowledge of Outlook, Word, Excel, PowerPoint
  • Resourceful, collaborative
Status: This listing expires on: 7/9/2023
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Organization Information
345 Park Ave.

San Jose,  CA 95110
United States
(408) 529-5324
Andrea Lepley