Position Information

Background
Iron Mountain has been an essential and trusted partner to 95% of Fortune 1000 companies and the world’s largest public organizations for more than 70 years. As a world leader in Records and Information Management, we have been proud custodians of our clients’ brand reputation, safeguarding their most important records, information and assets. But we are so much more. We help our clients with Workplace Transformation, Digital Transformation, IT and Data Security and Sustainability. We have a leading portfolio of digital workflow solutions, Asset Life Cycle Management, a network of world-class Data Centers, and more. We uncover insights and new ways of working that help our clients find the gold in their mountain of data…and elevate the power of their work. We are developing an Executive Engagement Program (EEP)–including the build out of our first flagship Executive Innovation Center (EIC)– to help our largest clients understand the full Enterprise value of Iron Mountain. To enhance our reputation, to build executive-level relationships and to co-create new ways that Iron Mountain can propel our clients’ business forward. We are searching for a program leader…is that you?

Position Description
The Director, Executive Engagement will develop the strategy, get broad stakeholder buy-in and then operationalize the program, as a part of a wider Account Based Marketing strategy. This will start with identifying a best-in-class engagement framework that brings the “best of the Mountain,” inclusive of the Senior Executive Leadership team, Sales, Technologists, Innovation team, Industry Experts and Marketing. Also, a staffing and RACI model across new and to-be-hired employees to build out content and launch the program. On a parallel path, the Director will work with external experiential design consultants and Iron Mountain’s real estate team to ideate, build and open a flagship Executive  Experience Center in the USA. This includes a staffing, technology and operational model to ensure our customers have a world-class experience from the time of invitation through any post-engagement commercial
activities or follow up. As the program evolves, our strategic intent is to open additional centers in key locations around the world for the program to achieve global scale and impact.

Core Responsibilities

• Oversee program development from ideation to execution…through growth and expansion.
• Oversee and evolve our meeting/engagement delivery strategy and offering portfolio, including virtual, at client sites, at customer events and eventually at a customer-built innovation center facility
• Collaborate and align with multiple stakeholders on capacity, metrics, overlapping processes, and stakeholder engagement and communications
• Develop and publish program Key Performance Indicators (KPIs) and outcomes in support of Iron Mountain business objectives
• Hire personnel to support and operationalize the program
• Work with internal teams and agencies to develop engaging and immersive storytelling content (e.g., digital, AR/VR) that brings Iron Mountain’s technology to life
• Maximize content investments for use with executive audiences across program engagements, in-person, virtually and at events
• Partner with other Global Industries (Strategic Accounts) and large North American Enterprise Region sales teams to identify and engage top clients for proactive program inclusion
• Collaboratively, report out marketing results, gaps, and opportunities for growth