Position Information

Senior Customer Engagement Advisor
Senior Customer Engagement Advisor

This role has been designated as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

HPE Customer Innovation Centers are strategic sales assets that provide clients, partners and account teams the opportunity to explore a customer’s strategic business initiatives and learn how Hewlett Packard Enterprise is uniquely positioned to deliver business outcomes aligned to their industry and enterprise.

 

The role of a Senior Customer Engagement Advisor is to deliver world-class experiences, at the CIC, that enhance customer and partner relationships, accelerate business growth and advance the HPE brand.  As a Senior Customer Engagement Advisor, you are responsible for the success of in-person and virtual customer and partner engagements. Your responsibilities include timeline management, understanding stakeholder and customer expectations, communications between sales and executive teams, and the day-of engagement execution. You will understand the customer’s business objectives and develop a unique customer engagement that will address business challenges with the goal to enable growth and further adoption of products and services offered by HPE. You will work with internal sales stakeholders to provide strategic guidance designed to meet customer’s expectations. You will work closely with fellow engagement advisors to exchange industry knowledge and strategies. 

 

This role is highly visible and requires the skill and business etiquette to interact with HPE sales, executive, partner, and customer leadership teams. The ideal candidate is a self-starter with excellent project management and analytical skills, can manage multiple projects simultaneously, and requires minimal supervision. The ideal candidate must be highly organized, possess the ability to both follow and establish processes, be collaborative, and is able to make decisions and communicate effectively with executive stakeholders to deliver upon program KPIs.

The work you’ll do:

  • Lead the comprehensive planning process for end-to-end customer engagements within the Customer Innovation Center.
  • Craft engagement agendas and facilitate impactful experiences, fostering connections among HPE executive leaders, technical subject matter experts, and customers for strategic, outcome-driven discussions.
  • Establish efficient mechanisms to enable the scalable delivery of engagements, focusing on driving operational effectiveness.
  • Cultivate key relationships to ensure the smooth delivery of a streamlined experience for internal stakeholders and customers alike.
  • Collaborate with sales, marketing, and technical communities to create enablement materials that empower HPE sales teams in promoting program value and fostering adoption.
  • Enhance and, when necessary, establish standard operating procedures to optimize engagement processes.
  • Employ strong communication skills to oversee leadership reviews, conduct effective team meetings, and facilitate post-engagement debriefs.
  • Proactively identify opportunities to elevate stakeholder experiences by championing year-over-year process improvements.
  • Leveraging an in-depth understanding of the HPE technology portfolio to provide strategic guidance and insights during sessions.
  • Apply advanced facilitation techniques to drive discussions towards achieving key initiatives and greater success.

 

Education and Experience: 

  • BA or BS in Marketing or related field
  • 7+ years marketing or sales experience.
  • Industry, sales, channel and/or project management experience a plus.

 

Knowledge and Skills: 

  • Expert facilitation skills
  • In-depth knowledge of industry and customer segments
  • Familiarity with and/or experience in partner management.
  • Excellent written/oral communications and analytical skills.
  • Excellent interpersonal skills;
  • Excellent public speaking skills.
  • Ability to interface effectively with all levels of management and functional disciplines.
  • Excellent influencing and consensus-building skills.

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business, Business Planning, Coaching, Commercial Acumen, Computer Literacy, Creativity, Critical Thinking, Customer Insights, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Market Analysis 

 

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Marketing

Job Level:

Expert

States with Pay Range Requirement

The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.

Annual Salary: $86,000.00 - $198,000.00

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Position: Senior Customer Engagement Advisor
Organization: Hewlett Packard Enterprise
Location: San Jose,  CA 
United States
Salary:
Posting Start Date: 1/24/2024
Date Posted: 1/24/2024
Requirements
Status: This listing expires on: 7/22/2024
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Organization Information
Name:
Hewlett Packard Enterprise
Address:


San Jose,  CA 95002
United States
Email:
matthew.baquiran@hpe.com
Phone:
Fax:
Contact:
Matt Baquiran