Position Information

Sr. Program Manager, EBC Technology

Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!


T-Mobile Executive Briefing Centers (EBC) program is seeking a highly skilled and experienced Technology Manager to join our dynamic team. This individual will play a crucial role in coordinating the technological aspects of our Executive Briefing Centers, ensuring seamless operations, and delivering exceptional experiences to our clients, partners, and internal stakeholders. He/She will provide hands-on and supplier-sourced support of the EBC Network, Tools, A/V and Demo infrastructure.


The successful candidate will have an exciting opportunity to renovate and support the technical infrastructure in our HQ and regional EBC centers, in support of the demos and experiences that drive the T-Mobile business growth with Commercial and Public Sector customers.

 

Responsibilities:


Technology Infrastructure Management:

  • Lead the development and implementation of technical strategy for delivering EBC briefings, technology experiences, demos, interactive vignettes and displays – on-site, virtual, and hybrid.
  • Design, implement, and manage the technology infrastructure within the Executive Briefing Centers to support presentations, demonstrations, and meetings.
  • Coordinate audio-visual systems, interactive displays, and other technological solutions to enhance the overall visitor experience.
  • Integrate diverse technologies to create a cohesive and integrated environment within the EBC.


Collaboration and Integration:

  • Participate in evolving center common areas and briefing rooms to create immersive technology-driven customer experiences.
  • Collaborate with various departments to understand their technological requirements for presentations and demonstrations.
  • Drive strategy for scaling technology best practices across the global briefing team, executive events, and other customer facing programs/facilities.


Stakeholder Engagement:

  • Work closely with EBC stakeholders, including sales, marketing, and product teams, to align technology solutions with business goals.
  • Provide technical expertise and support during client visits and executive briefings.


Vendor Management:

  • Maintain relationships with technology vendors and service providers.
  • Develop and lead SoW and KPI’s (key performance indicators) for suppliers that deliver and support technology experiences.
  • Stay abreast of emerging technologies and recommend upgrades or enhancements to the EBC's technological infrastructure.


Quality Assurance:

  • Conduct regular audits of technology systems to ensure optimal performance and identify areas for improvement.
  • Implement quality assurance measures to guarantee a flawless and professional EBC experience for visitors.
  • Develop and run a proactive device and technology lifecycle planning process.


Training and Documentation:

  • Create and maintain documentation for technology setups, troubleshooting procedures, and best practices.
  • Develop and deliver training programs for EBC staff on the use of technology systems and equipment.
Position: Sr. Program Manager, EBC Technology
Organization: T-Mobile
Location: Bellevue,  WA 
United States
Salary: $127,700.00 - $172,800.00
Posting Start Date:
Date Posted: 2/2/2024
Requirements

Qualifications:

  • Bachelor’s degree in information technology, Computer Science, or related field.
  • Proven experience in managing technology within an executive briefing center or similar customer/executive environment.
  • Strong knowledge of audio-visual systems, interactive displays, and collaboration tools.
  • Superb communication and interpersonal skills to engage effectively with stakeholders.
  • Project management skills to lead technology implementation projects from conception to completion.
  • Ability to adapt to a fast-paced and dynamic work environment.


Preferred Qualifications:

  • Master’s degree in information technology or related field.
  • Industry certifications in relevant technologies.
  • Previous experience in a technology management role within a corporate setting.
  • Experienced in planning and managing technology design and implementation projects across multiple geographies.

• At least 18 years of age
• Legally authorized to work in the United States

Apply here: https://tmobile.wd1.myworkdayjobs.com/External/job/Bellevue-Washington/Sr-Program-Manager--EBC-Technology_REQ259432
Status: This listing expires on: 7/31/2024
Send to a Friend  Send to Friend
   Print Job
Return to Job Search  Return to Job Search
Post a Position  Post a Position
Organization Information
Name:
T-Mobile
Address:


Bellevue,  WA 98006
United States
Email:
jana.davis439@t-mobile.com
Phone:
Fax:
Contact:
Jana Davis