Position Information

Experience Specialist, Snowflake Customer Experience Center

We are seeking a highly motivated CEC Experience Specialist to join our team. The successful candidate will support the engagements in our San Mateo Customer Experience Center from an experience and operational standpoint, as well as at our Data Cloud Summit in San Francisco. This position can expect direct interaction with Snowflake and client executives, partners, Snowflake sales leadership & account teams, and fellow members of the Marketing organization. This is a 3 month contract role.

 

CEC Engagement Support

  • Work closely with CEC team and Snowflake Account Executives to support multiple engagements at a time: catering orders, transportation, dinner reservations, room set up and experiential customizations

  • Coordinate the ordering of catering for all engagements

    • Manage all catering procurement details (coordination for delivery, collection of invoices, and recording billing information)

    • Refresh lounge snacks and beverages as needed

  • Responsible for general administrative support of CEC team and visiting clients

  • Register all client and account team security access badges

  • Align with CEC team to understand meeting goals and unique company/individual profile to prioritize and best customize

    • Think outside of the box to create elevated and personalized experiences

  • Manage executive level experience for clients and internal subject matter experts from arrival to departure

    • Greet clients and CEC guests in reception

  • Assist with any ad hoc customer or account team requests (local restaurants, hotels, theaters, events, etc.)

  • Assist CEC Team on special projects

  • Participate in regular meetings with CEC team to discuss upcoming engagements

  • Support all meetings taking place at the CEC, including non-briefings

  • Support CEC team onsite at Data Cloud Summit in San Francisco June 3-6

 

Office Support

  • Manage and track CEC inventory of all supplies including customer amenities and giveaways

Position: Experience Specialist, Snowflake Customer Experience Center
Organization: Snowflake
Location: San Mateo,  CA 
United States
Salary:
Posting Start Date: 3/18/2024
Date Posted: 3/18/2024
Requirements

Qualifications:

  • Bachelor's degree in business, marketing, or a related field or equivalent experience

  • 2+ years of experience in hospitality or customer service environment

  • Strong project management skills and ability to manage multiple priorities simultaneously.

  • Excellent written and verbal communication skills, including the ability to communicate with executive-level stakeholders.

  • Strong analytical skills and ability to use data to make informed decisions.

 
  • Direct candidates only, no staffing agency solicitation 

  • No Corp to Corp/1099 Candidates. Your Assignment Is for W2 Contract support only

Status: This listing expires on: 9/14/2024
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Organization Information
Name:
Snowflake
Address:


San Mateo,  CA 94402
United States
Email:
heather.romios@snowflake.com
Phone:
Fax:
Contact:
Heather Romios