This Year's Recognized Programs


 

 
  • 2020 World Class Center, San Jose
  • 2020 World Class in Management
  • 2020 World Class in Analytics
  • 2020 World Class in Customer Experience
  • 2020 World Class in Operations
  • 2020 Innovation Award - Management

  • 2020 World Class in Management
  • 2020 World Class in Analytics
  • 2020 World Class in Customer Experience
  • 2020 World Class in Operations
 

 
  • 2020 World Class in Management
  • 2020 World Class in Customer Experience
  • 2020 World Class in Operations
  • 2020 Innovation Award - Operations

 
  • 2020 World Class in Analytics


 
  • 2020 World Class Customer Experience


 
  • 2020 World Class Customer Experience, Bejing



 
  • 2020 World Class Center, Redwood City




  • 2020 World Class Analytics
  • 2020 Innovation Award - Analytics

  • 2020 World Class Center
  • 2020 Innovation in Center Customer Experience

  • 2020 Momentum Award

  • 2020 Momentum Award

Karen Olivero, HPE
  • 2020 President's Service Award
  
Core Competency Curriculum Achieved

 
  • Terri Jo Rockemann, Vertiv
  • Daniel Opine 
  • Barbara Peterson, Verizon
  • Alex Matthews, BriefingEdge
  • Eileen Whelan, AT&T
  • Fauzia Khan, ​Symantec
  • Jason Farris, Czarnowski
  • Jesse Hanz, Schnieder Electric
  • Mark McLain, Derse
  • Matt Daniel, Cox Business
  • Pamela Dunlap, Verizon
  • Shane Dickinson, AT&T
  • Yesenia Moreno, Juniper Networks
  • Shaun Mohammed, Rogers Communications Inc.
  • Christina Levingston, AT&T
  • Rick Jones, Sprint
  • Craig Valent, Omnicell
  • Coryn Connelly-Cabreros, AHEAD


Advanced Curriculum Competency Achieved

  • Barbara Peterson, Verizon
  • Bill Griffin, BMC
  • Chara Ingrassia, Sprint
  • Karen Olivero, HPE
  • Lisa Guglielmelli, Workday, Inc.
  • Shelia Rourke, DELL Technologies
  • Susan Riese, Derse
  • Trent Oliver, Blue Telescope
  • Monica Stephansky, Verizon

Two things must happen in order for those submitting to achieve recognition as World Class in a given category.

First, the program team must achieve World Class status according to the 'Characteristics of a World Class Briefing Program' document continually examined by the ABPM Advisory Board.

Second, the program team must demonstrate to the judges in their documentation that they have indeed achieved that World Class status. If both of the above was the case, jurors awarded a World Class award in that category.

Neither of those two things is easy, and not all programs who were candidates for these awards were recognized. For that reason, all of the programs that are recognized are to be congratulated.