2022 ABPM Hybrid Spring Conference F.A.Q.


How can I edit my ABPM.Events platform profile? 
You are able to add or update your photo (highly recommended), bio, and other profile information by logging into the event platform and clicking on the “Edit my Profile” selection in the upper-righthand corner. You can enter the information manually or import your LinkedIn profile to your account. 

Who can I contact for Help? 
For issues related to your Spring Conference registration or schedule, please contact info@abpm.com

For any issues related to the ABPM.Events platform, please contact CXApp Support. Please provide screenshots, the browser you’re using, and as much information as possible about your issue so the CXApp team can help resolve it. 

How can I optimize my ABPM.Events platform experience? 
To optimize the performance of the ABPM.Events platform on your computer or device, please note the following system requirements: We recommend a minimum of 20Mbps download speed as well as the latest versions of Chrome, Firefox, or Edge internet browsers. Note: Internet Explorer is not supported. We also recommend updating to the latest version of Zoom

Do I need to convert workshop times to Pacific Time like past ABPM virtual conferences? 
No! In the new ABPM.Events platform, agenda times will adjust to the time zone set on your computer. The agenda will also default to the current date during live events.

Where can I view the ABPM.Events Orientation Video?
A recorded orientation tailored for remote conference participants can be found in the Agenda section. Click ‘Agenda’, then choose ‘Monday, April 11th’ from the dates at the top of the agenda. The Orientation will be the first item on the agenda. Simply click ‘Watch Now’.

How do I join a session? 
From the event home page, click ‘Agenda’ on the left navigation bar or below the sliding banners. If the conference is live, the Agenda page will default to the current day. Scroll to the session you'd like to join and click ‘Join Session’.

What can I expect during sessions? 
Session Leaders will share their knowledge and stories to tee up discussion in these collaborative 75-minute sessions. Bring your own ideas and questions! If you're attending remotely, the Remote Attendee Advocate will admit you to the session Zoom room at the time indicated on the agenda. They will share collaboration protocol and communicate with you via chat. You'll see the session leader(s) on camera, who will be located in Santa Clara. They will welcome you, share their experiences around the topic, and lead the conversation among in-person and remote attendees. If slides are being shared, in-person attendees will not be able to see remote attendees, but they will be heard. If slides are not being shared, in-person attendees will see the Zoom gallery view of remote attendees on the room's screen who will be seen and heard as they contribute. The sessions will be recorded and available for viewing by registered attendees by April 21st and will remain available indefinitely. To view, return to the session listing on the agenda and click ‘Watch Now.”

If I'm attending remotely, how do I ask a question or share my experiences in the sessions? 
Your Remote Attendee Advocate will admit you to the session Zoom Room and communicate with you via chat. The session leader will kick off the session and share collaboration protocol for in-person and remote attendees. During the session, please let your Remote Attendee Advocate know via chat that you'd like to share or you have a question. They will find a moment to let the session leader know and then ask you to unmute and speak up. If slides are being shared, in-person attendees will not be able to see you, but they will hear you. If slides are not being shared, in-person attendees will see the Zoom gallery view on their screen and will see and hear you as you contribute.

Are sessions being recorded? 
Yes, the opening general session, breakout sessions, and gala awards ceremony are being recorded for on-demand viewing in the ABPM.Events platform for all conference registrants with login credentials. Beginning Thursday, April 21st, recordings will be available in the ‘Agenda’ section via a ‘Watch Now” button under the session title and description. Recordings will not be shared outside of the conference platform.

Where can I find session slides and content? 
If session leaders are willing to share their slides and/or other supporting content, those items will be available in the ‘Agenda’ section under the session title and description. Click on the "content" button to view a list of available materials.

What’s in the Suppliers section? 
ABPM’s Supplier Members have been thoroughly vetted and are an important resource of expert vendors in the briefing world. Visit the Suppliers section to find videos, pdf collaterals, and information about the services and solutions each Supplier member offers that will make running your briefing program easier and more effective.

Where can I view the Center Tours? 
Center tours are located in the Center Tours section. Simply click on "watch now" under the company description to view the center tour.

How can I search for other attendees? 
You can view all registered attendees by clicking the Attendees button. Search by name or company to find the person you’d like to connect with.

Additional questions? Please email info@abpm.com. During live conference hours, ABPM team members will be supporting the event and unavailable via emailIf you have trouble logging in to the virtual event platform or have technical issues, please contact CXApp Support.