CCC: The Elements of Customization Outline

In the “Characteristics of a World Class Briefing Program” white paper, the first characteristic in the category of Customer Experience is, “A high level of customization is achieved for each briefing”. That placement is intentional because having a deep understanding of your customer and that customer’s business challenges is essential to a World Class customer experience. Customization starts with a familiarity with your EBC guests and evolves to an engagement that is tailored to your customers, and to their industry, company, and business needs. It results in rapport, trust, and strengthened business partnerships. There is simply no other element that is as important to the success of a briefing.
Who Should Attend
This course will benefit all briefing professionals, including key discussion leaders and facilitators.
Course Outline

•    Personalization vs Customization
•    Customization and “Levels” or lead-times of Briefings
•    Role of the briefing team in facilitating pre-briefing planning meetings
•    Aligning your processes to support customization
•    Preparing Discussion Leaders and Executives for success
•    How to customize briefings with limited resources

Course Deliverables

  • ABPM Core Competencies Course (CCC) credit